MAIX LEGAL APP PRIVACY POLICY
Effective Date: September 11, 2026
App Name: Maix Legal by Lomax Law Firm
Lomax Law Firm, P.A. (“Lomax Law Firm,” “Law Firm,” “Firm,” “we,” “our,” or “us”) owns and operates the Maix Legal app (“App” or “Maix”).
This Privacy Policy explains the information we collect through the App and related services, how and why we use it, the circumstances in which it may be disclosed, how it is protected and retained, and the choices and rights that may be available to you.
This Privacy Policy works together with the App Terms and Conditions, the Contract of Limited Representation accepted during onboarding, and any separate Contract of Representation governing a specific legal matter.
1. MAIX’S LEGAL-PREPARATION PURPOSE
Maix is a legal-technology platform operated by Lomax Law Firm. Every Maix Chat is intended to support the general limited legal services described in the Contract of Limited Representation and to help an App Client:
describe a potential legal issue;
organize relevant facts and materials;
prepare questions and information for possible attorney review;
maintain a confidential legal-preparation file; and
prepare an Attorney Request when the App Client is ready.
Maix Chat is not intended for unrelated or general-purpose AI use.
The Firm’s general limited representation does not mean that the Firm represents an App Client for every legal issue discussed in Maix or for any particular legal matter. Representation for a specific matter begins only after the applicable review and acceptance process is completed, including any required separate Contract of Representation and the Firm’s confirmation of acceptance.
2. INFORMATION WE COLLECT
Depending on the features you use, we may collect the following categories of information.
Account and contact information
name;
email address;
telephone number;
mailing address;
state or jurisdiction;
internal client or account identifiers;
authentication and account-status information; and
communication preferences.
Legal-preparation and legal-services information
Maix Chat prompts, responses, conversation history, summaries, and related metadata;
descriptions of potential claims, injuries, damages, disputes, events, or legal concerns;
answers to legal-intake, screening, eligibility, or Application questions;
Attorney Requests and information selected or prepared for attorney review;
communications with Lomax Law Firm attorneys, staff, co-counsel, or participating independent attorneys;
information concerning accepted matters, representation, case administration, and legal services; and
notes, status information, and other records created in connection with the general limited representation or a specific matter.
Sensitive information
Depending on the potential matter, you may provide information concerning:
physical or mental health, medical treatment, diagnoses, injuries, disability, or medications;
financial loss, employment, insurance, benefits, liens, or payment information;
race, ethnicity, sex, gender, age, disability, veteran status, or other characteristics relevant to a potential matter;
criminal, domestic, educational, or other sensitive circumstances; and
other information that may be considered sensitive or protected under applicable law.
Do not provide passwords, complete Social Security numbers, complete financial-account numbers, or other unnecessary identifiers unless the App or the Firm specifically requests them through an appropriate secure process.
Documents, photographs, and other content
We may collect documents, photographs, correspondence, records, audio, or other materials that you choose to upload or submit through an available App feature.
Electronic signatures and agreements
We may collect:
an electronic signature;
the agreement or record associated with the signature;
the date and time of execution;
the authenticated account associated with the transaction; and
related records used to document presentation, review, acceptance, attribution, and retention of the signed agreement.
Applications, Watch, and Watchlist information
We may collect:
information submitted through Applications for Class Actions or other specific matters;
Watch or Watchlist subscriptions and preferences;
reports submitted through Watch or Watchlist features; and
information used to identify patterns, trends, or potential common harm.
Watch and Watchlist submissions are separate from Maix Chat and are not Attorney Requests unless the App expressly permits you to submit the information through the applicable legal-preparation or attorney-request process.
Device, technical, security, and usage information
The App and its service providers may automatically generate or collect limited technical information needed to operate and protect the service, such as:
device and operating-system information;
App version;
authentication events;
network, request, and error information;
security and fraud-prevention events;
timestamps and feature interactions;
notification-delivery information; and
diagnostic, audit, and system logs.
We do not use this information for third-party behavioral advertising.
Support and communications information
We may collect support tickets, messages, emails, text-message activity, delivery information, account requests, and other communications between you and the Firm.
3. SOURCES OF INFORMATION
We collect information:
directly from you when you create an account, use Maix Chat, upload materials, submit an Application, join a Watchlist, make an Attorney Request, sign an agreement, contact support, or communicate through the App;
from your use of the App and the systems that operate it;
from Lomax Law Firm attorneys, staff, co-counsel, participating attorneys, or service providers working on an authorized App or legal-services function;
from another person authorized to act for you;
from public records or other lawful sources when reasonably necessary to evaluate or provide legal services; and
from third parties at your direction or with your authorization.
4. HOW WE USE INFORMATION
We may use information as reasonably necessary to:
create, authenticate, maintain, secure, and support your account;
provide the general limited legal services described in the Contract of Limited Representation;
operate Maix Chat as a Firm-directed legal-preparation service;
generate AI-assisted responses and maintain conversation continuity;
organize and store Maix Chat conversations and related materials in the confidential legal-preparation file associated with your account;
help you prepare an Attorney Request;
review, evaluate, communicate about, and administer an Attorney Request or Application;
conduct eligibility, jurisdictional, conflict, and other reviews concerning a potential matter;
decide whether the Firm or a participating attorney may offer representation for a specific matter;
provide legal services and administer a matter after representation has been accepted;
prepare, present, execute, retain, and provide access to electronic agreements;
provide Class Action information, legal updates, notifications, and communications you request or are authorized to receive;
operate Watch and Watchlist features, identify patterns, and evaluate potential common harm;
communicate with you, respond to support requests, and maintain communication records;
protect the App, accounts, legal files, Firm systems, users, providers, and third parties;
detect, investigate, prevent, and respond to misuse, fraud, security incidents, or unlawful activity;
test, maintain, troubleshoot, and improve the reliability and accessibility of the App using information consistent with our confidentiality and professional obligations;
maintain appropriate legal, business, security, and audit records;
establish, exercise, or defend legal rights; and
comply with applicable law, court orders, professional obligations, and regulatory requirements.
We do not use Maix Chat content for third-party advertising. We do not authorize OpenAI to use Maix API inputs or outputs to train public or general-purpose AI models.
5. MAIX CHAT, AI PROCESSING, AND ATTORNEY REVIEW
Maix Chat uses artificial-intelligence technology to assist with legal preparation. Maix is not a licensed attorney. Unless the App expressly tells you that particular content has been reviewed or approved by a licensed attorney, Maix responses are AI generated, are not personalized legal advice, and have not been reviewed by an attorney.
To generate a response, the Firm may transmit the portions of a Maix Chat and related instructions reasonably needed for the request to the OpenAI API through a Firm-controlled backend. The Firm, rather than the App Client, maintains the applicable provider account and controls the integration.
OpenAI states that API inputs and outputs are not used to train or improve its models by default unless the customer affirmatively opts in. The Firm does not authorize or opt in to such training with Maix Chat content. OpenAI may process or temporarily retain API content and related information for service operation, safety, abuse monitoring, security, or legal compliance under the provider terms and data controls applicable to the Firm’s account.
Maix Chat content is not necessarily anonymous. A conversation may include information that directly identifies you or that can be associated with your account. We may minimize, de-identify, or aggregate information when appropriate for a particular purpose, but we do not represent that every AI request is anonymized before processing.
Saving a Maix Chat does not mean that an attorney has reviewed the conversation. The App will identify when attorney review has been requested and when, if applicable, particular content has been reviewed by an attorney.
6. CONFIDENTIALITY AND LEGAL PROTECTIONS
The Firm treats Maix Chat communications as confidential communications made in connection with the general limited legal services provided through the App and the preparation of possible requests for additional legal services.
We limit access and disclosure in accordance with applicable law, professional obligations, the Firm’s agreements, and the operational needs described in this Privacy Policy.
Confidential treatment does not guarantee that a court or other authority will recognize attorney-client privilege, work-product protection, or another legal protection for every communication. Those protections may depend on the communication’s purpose and content, the persons with whom it is shared, the relationship between the participants, the Firm’s involvement, and applicable law.
7. WHEN AND TO WHOM WE DISCLOSE INFORMATION
We may disclose information only as reasonably appropriate for the purposes described in this Policy and subject to applicable confidentiality, legal, and professional obligations.
Within Lomax Law Firm
Authorized attorneys, staff, contractors, and administrators may access information when needed to provide legal preparation or legal services, evaluate Attorney Requests or Applications, operate and secure the App, respond to support requests, or satisfy Firm obligations.
Co-counsel and participating attorneys
We may disclose information to contracted co-counsel, associated counsel, or a participating independent attorney when reasonably necessary to evaluate or provide requested legal services, when you request or authorize the connection, or when otherwise permitted by the applicable agreement and law.
Disclosure does not by itself mean that the receiving attorney or the Firm has accepted representation for a specific matter.
Technology and operational service providers
We may use providers that perform services for the Firm, including:
Google Firebase and Google Cloud, for authentication, databases, storage, server functions, key management, infrastructure, and related security services;
OpenAI API services, for AI processing used by Maix Chat and other authorized Firm workflows;
Resend and, during the Firm’s service transition, SendGrid, for transactional and service-related email;
Twilio, for authorized text-message delivery; and
other vendors providing hosting, communications, security, support, document, or operational services.
These providers may process information only to perform services for the Firm or as otherwise permitted by their agreements and applicable law. The Firm evaluates provider practices and uses contractual, technical, and administrative measures appropriate to the nature of the information and service.
At your direction
We may disclose information when you direct or authorize us to do so, including when you ask us to send information to another attorney or person.
Legal, safety, and professional obligations
We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, professional obligations, or lawful government requests; protect legal rights; investigate fraud or security incidents; prevent serious harm; or address misuse of the App. Where professional-confidentiality obligations apply, the Firm will limit disclosure as required by those obligations.
Organizational or service changes
If an App service, technology asset, or Firm operation is reorganized or transferred, information may be reviewed or transferred only as permitted by applicable law, professional obligations, client-consent requirements, and confidentiality duties. Client legal files will not be treated as ordinary commercial assets.
8. NO SALE OR THIRD-PARTY ADVERTISING
The Firm does not sell personal information. The Firm does not disclose personal information for cross-context behavioral advertising or use Maix Chat content for third-party advertising.
The Firm may send legal updates, Class Action information, or Firm communications as authorized by the Contract of Limited Representation, your communication choices, and applicable law. Those communications do not involve selling your personal information to advertisers.
9. DATA STORAGE AND SECURITY
The App uses Firebase and Google Cloud infrastructure for authentication, databases, storage, server functions, and security-related operations. Protected client information, including stored Maix Chat records, is protected using the Firm’s server-side envelope-encryption architecture. That architecture uses per-client data-encryption keys, authenticated encryption, wrapped keys, access controls, and Google Cloud Key Management Service.
We also use measures designed to protect information during transmission and storage, including encryption in transit and encryption at rest where applicable, authenticated access, least-privilege controls, logging, and administrative safeguards.
AI providers and other authorized service providers may temporarily process information in readable form when technically necessary to perform the requested service. Encryption does not mean that information remains encrypted at every moment of authorized processing.
No security system can guarantee absolute protection. We evaluate safeguards in light of the sensitivity of the information, reasonably available technology, provider capabilities, and our professional obligations.
Information may be processed or stored in the United States and in other locations where an authorized provider operates, subject to the provider arrangements and applicable law. We do not represent that every item of information remains exclusively within one state or physical data center.
10. DATA RETENTION
We retain information for periods reasonably necessary to provide the App and legal services, maintain legal-preparation and client files, comply with law and professional obligations, preserve evidence and auditability, protect legal rights, maintain security, and administer the Firm.
Retention depends on the information and its context:
Account and general limited-representation records may be retained while the account or relationship remains active and afterward under the Firm’s retention schedule and professional obligations.
Maix Chat conversations and legal-preparation materials may be retained in the confidential legal-preparation file so the App Client can continue preparing a potential matter and create an Attorney Request. They may also be retained afterward when reasonably required by Firm policy, professional obligations, legal holds, security needs, or applicable law.
Attorney Requests, Applications, signed agreements, and specific-matter files may be retained for the period applicable to prospective-client, client-file, litigation, tax, audit, insurance, and professional-responsibility records.
Watch and Watchlist information may be retained while the feature is active and afterward when reasonably needed for trend analysis, legal evaluation, recordkeeping, or de-identified and aggregate analysis.
Support, communication, security, and audit records may be retained for operational, fraud-prevention, legal, and accountability purposes.
Provider copies and transient logs may be retained for the periods established by the applicable provider settings, contracts, backup cycles, safety processes, and legal requirements.
When retention is no longer reasonably necessary, information may be deleted, destroyed, de-identified, or aggregated in accordance with Firm policy and applicable obligations.
11. ACCOUNT CLOSURE AND DELETION REQUESTS
You may request closure of your Maix account. Closing the account ordinarily ends your access to the App and may terminate the general limited representation as provided in the Contract of Limited Representation.
Closing an account or deleting the App does not automatically terminate representation for a specific matter already accepted under a separate Contract of Representation. If you have an active matter and want to end or transfer that representation, contact the Firm so it can be handled under the applicable agreement, law, court rules, and professional obligations.
Account closure does not necessarily require deletion of every record. We may deny, limit, or defer a deletion request where retention is reasonably necessary or legally permitted for an existing or former representation, prospective-client obligations, signed agreements, legal holds, litigation, security, fraud prevention, professional responsibilities, recordkeeping, or the establishment, exercise, or defense of legal rights.
Records retained after account closure remain subject to applicable confidentiality and security obligations.
12. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and subject to applicable exceptions, you may have the right to request that we:
confirm whether we process particular personal information;
provide access to or a copy of personal information;
correct inaccurate personal information;
delete eligible personal information;
explain categories of information collected, used, or disclosed;
provide certain information in a portable format;
withdraw consent for processing that depends on consent; or
review a decision concerning a privacy request.
You may also manage available notification or communication choices through the App or the instructions included in a communication.
We may need to verify your identity and authority before acting on a request. You may use an authorized agent where applicable law permits, subject to appropriate verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Some information may be unavailable for access, portability, correction, or deletion because of attorney-client confidentiality, another person’s rights, legal privilege, legal restrictions, security concerns, or professional obligations.
Submit a privacy request using the contact information in Section 18.
13. HEALTH AND OTHER SENSITIVE INFORMATION
Potential legal matters may require information about health, injuries, medical treatment, disability, insurance, benefits, or other sensitive circumstances. We collect and use that information only for the legal-preparation, evaluation, representation, operational, security, and compliance purposes described in this Policy or as otherwise authorized by you and permitted by law.
Maix is a legal service, not a healthcare provider. Health information submitted to the App may not be governed by the Health Insurance Portability and Accountability Act (**HIPAA**). It remains subject to the Firm’s confidentiality obligations, this Policy, provider agreements, and other applicable privacy and consumer-health laws.
Residents of jurisdictions with additional consumer-health-data rights may submit applicable requests using the contact information below. Where required, we will provide additional notice or obtain consent before collecting or disclosing consumer health data for a materially different purpose.
14. DEVICE PERMISSIONS
The App may request access to device features only when needed for an available function, such as:
Camera or photo library, to capture or upload documents, photographs, or other materials; and
Notifications, to deliver account, security, legal-workflow, and matter-related updates.
You can manage permissions through your device settings, although disabling a permission may prevent the related feature from working.
The current Policy does not claim that the App collects precise location or microphone information. If a future feature requires either permission, the App and this Policy should be updated before collection begins, and the App should provide any notice or choice required by law.
15. ANALYTICS, COOKIES, AND TRACKING
The App does not use personal information for third-party behavioral advertising and does not include advertising trackers for that purpose.
The App and its infrastructure generate operational, diagnostic, authentication, security, delivery, and audit information as described in Section 2. The presence of a software component in an application package does not necessarily mean that every optional analytics feature is enabled.
This Policy applies to the mobile App. A Firm website may use cookies or similar technology and should provide a separate or supplemental website notice describing its actual practices.
16. CHILDREN’S PRIVACY
The App is intended for account holders who are at least 18 years old. We do not knowingly permit a child under 13 to create an App account or knowingly collect personal information directly from a child under 13 through such an account.
Where legally appropriate, a parent, guardian, personal representative, or other authorized adult may submit information concerning a minor. The adult must use the adult’s own account and represent that the adult has authority to provide the information and act for the minor.
Contact us if you believe a child has provided personal information contrary to this Policy.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in the App, information practices, providers, security measures, law, or professional obligations.
We will provide reasonable notice of material changes through the App, email, text message, the policy page, or another appropriate method. If applicable law or a Firm agreement requires affirmative consent for a change, the change will take effect only after the required consent is obtained.
The Effective Date above identifies when the current version applies. Prior versions should be retained where reasonably necessary to document the policy applicable to earlier information practices.
18. CONTACT US
Questions, privacy requests, account requests, or concerns about this Privacy Policy may be submitted to:
Lomax Law Firm, P.A.
2502 Market Street
Pascagoula, Mississippi 39567
Phone: (228) 762-3161
Privacy and Support: https://www.thelomaxlawfirm.com/contact-us
We will review and respond to verified requests in accordance with applicable law, Firm agreements, professional obligations, and our retention requirements.